Privacy Policy
Effective Date: 5/1/2024
This Privacy Policy describes how Solstice Flow LLC, doing business as Solstice Spinal Flow & Healing (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit www.solsticeflow.com or engage with our services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you book services, complete intake forms, or contact us, we may collect:
Name
Email address
Phone number
Mailing address (if provided)
Health-related information voluntarily disclosed
Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type
Pages visited
Time spent on site
Device type
This information helps improve website functionality and user experience.
2. How We Use Your Information
We use collected information to:
Schedule and manage appointments
Provide wellness services
Send appointment reminders
Respond to inquiries
Deliver program materials
Improve website and services
Send SMS and email communications (if you opt in)
We do not sell or rent your personal information to third parties.
3. SMS Communications
If you provide your phone number and opt in to receive text messages, you may receive SMS communications related to:
Appointment reminders
Client care updates
Service information
Occasional promotional messages
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.
Consent to receive SMS messages is not a condition of purchase.
We maintain records of SMS opt-in consent in accordance with applicable regulations.
We do not share, sell, rent, or distribute mobile numbers to third parties for marketing purposes.
4. Email Communications
If you subscribe to our email list, you may receive educational content, updates, or promotional materials.
You may unsubscribe at any time using the link provided in emails.
5. Health Information
Any health-related information you voluntarily provide is used solely for the purpose of providing wellness services.
We take reasonable measures to protect this information but cannot guarantee absolute security.
Our services are wellness-based and are not medical services.
6. Payment Information
Payments are processed through secure third-party providers. We do not store full credit card numbers on our servers.
7. Third-Party Services
We may use third-party platforms, including but not limited to:
Jotform (intake forms)
Scheduling platforms
Email marketing services
SMS messaging providers
These providers have their own privacy policies governing how they handle your data.
8. Data Security
We implement reasonable administrative and technical safeguards to protect your information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Cookies
Our website may use cookies to enhance user experience and analyze website traffic.
You may disable cookies in your browser settings if preferred.
10. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
To make a request, contact us using the information below.
11. Children’s Privacy
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of our website or services constitutes acceptance of any changes.
13. Contact Information
Solstice Flow LLC
d/b/a Solstice Spinal Flow & Healing
Apple Valley, Minnesota
Email: solsticeflowhealing@gmail.com
Website: www.solsticeflow.com